1.
At the time of delivery the contractor will provide you with a minimum
of two copies of an appropriate document for you to identify lost and
damaged items. You must list every item that is lost or damaged and
for damaged items describe all the damage you believe was caused in
shipment. PAY ATTENTION TO ALL INSTRUCTIONS ON
THESE PAGES. FAILURE TO FILL THE FORM OUT CORRECTLY OR MAIL THE FORM
TO THE CONTRACTOR WITHIN 90 DAYS OF THE DELIVERY DATE MAY RESULT IN
A REDUCTION OF THE AMOUNT YOU ARE COMPENSATED OR NO COMPENSATION.
You must mail the form back to the contractor in a self-addressed envelope
provided by the contractor. You should keep one copy for your records.
2. The contractor has the right to inspect the items you have claimed as damaged. Please cooperate with the contractor to arrange a mutually agreeable time for the inspection.
3. YOU HAVE NINE (9) MONTHS FROM THE DATE OF DELIVERY OF YOUR PERSONAL PROPERTY TO FILE YOUR CLAIM WITH THE CONTRACTOR TO RECEIVE FULL REPLACEMENT PROTECTION COVERAGE. DO NOT CONFUSE THIS TIME PERIOD WITH THE TIME PERIOD IN #1 ABOVE. THEY ARE DIFFERENT, AND BOTH MUST BE MET. If you file your claim with a military claims office within the nine (9) month period, the military claims office will forward the claim to the contractor for action.
4. By settling your claim with the contractor directly, the contractor will provide full replacement protection up to the limits of the contractor's liability. This means that the contractor will replace a lost or damaged item with an identical new item, or if not available, a new item of like kind and quality. If that is not available they will reimburse you for its full value without depreciation or repair the item or pay you for the cost of repairs to the extent necessary to restore the items to the same condition as when received by the contractor.
5. The contractor has 60 days after receipt of the claim to settle your claim. If you cannot resolve your claim within that period, you may file a claim with the Government for all items that you and the contractor cannot settle. The contractor will provide you with a copy of the adjudicated claim, and you must include the SAM claims form with any claim you file against the Government. The Government will adjudicate your claim based on claims services' regulations, i.e., you are compensated for actual value of an item not the full replacement. However, the Government, will attempt to recover the full replacement from the contractor, and if successful, will award additional compensation to you.
